Cook County Health Board of Director's Meeting
September 29, 2023             Virtual and In-person Meeting

CEO Israel Rocha, Chief Operating Officer, and staff presented departmental metrics and a third quarter update to Strategic Initiatives for the Cook County Department of Public Health.  The Strategic Plan for 2023-2025 was introduced in April 2023 and critical ones were included in each area’s Metrics Review.  

Highlighted in CEO Rocha’s presentation to the Board was an update by Dr. Urjeet Patel, Interim Medical Director of the CCH Cancer Center, on the Cancer Center Service Line.  The presentation reflected incorporation of the Strategic Initiatives introduced earlier in the year.   With a Mission to provide the highest quality, integrated care across the cancer care continuum for the community served; to create a comprehensive cancer institute through clinical and operational leadership alignment to serve as a fundamental pillar of the Change Institute of Cook County Health with health equity, state of the art care, patient safety, clinical excellence, and patient-centered experience.  The six areas identified to incorporate the Cancer Care Continuum were:

• Preventing/Risk Reduction
• Screening
• Diagnosis
• Treatment
• Survivorship
• End of Life/Palliative Care.

Dr. Patel outlined the 5-year plan begun in 2021 and the holistic approach being taken, including primary physicians, social work, genetic testing, affected families, and the modernization of mammography to be welcoming and informative with wrap-around services.  The target completion date for all elements of the transformation is 2025. 

Committee Reports:

• Human Resources reported improvements in all metrics including a reduction in the number of days to hire to 91, one above the goal of 90.  Valerie Amos attributed this to a successful trial to reduce the time to offer employment after receipt of a minimally qualified applicant (now implemented as standard operating procedure), along with an increase in the number of job fairs and recruiting efforts. Turnover has been reduced to 2.9% from 3.4% last year.   
• CountyCare continues to hold the lead in Cook County market share at 32.4% in a field of 6 other managed care organizations.  CountyCare exceeded its initial retention goal with 90% of members responding to their redetermination notice and had the highest response rate out of the HealthChoice MCOs.  Covid vaccination rates remain steady and claims over 60-90 days minimal.  Beginning January 1, 2024, Healthcare and Family Services will be transitioning the Health Benefits for Immigrant Adults(HBIA) and Health Benefits(HBIS) for Immigrant Seniors programs from fee for service into managed care.  Additionally, members in both programs residing in Cook County will be auto assigned to CountyCare.  As of August 2023, almost 45,000 HBIA/HBIS members were residing in Cok County
• Finance presented 23 contract and procurement items, all of which were approved.  Of interest are the following:
  • Contract for $831,079 (ARPA Funds) to the Kennedy Forum for the countywide behavioral health summit which will facilitate the development of a Cook County Behavior Health Authority Strategic Plan and Implementation Workplan. 
  • Contract for $16 million to LanguageLine Solutions 10/23 to 9/26 to provide telephone and video interpretation and document translation services for CCH, ACHN clinics, Cook County Dept of Public Health, and CountyCare. 
  • Six-month (10/1/23 to 3/24) contract extension for $9 million to Deloitte Consulting to continue initiative to transform CCH Human Resources. A lengthy discussion took place regarding this extension.  Currently there are a total of 3 consulting contracts, including Deloitte, working with CCH HR in their transformation.  The original contract with Deloitte was initiated in 8/2022. 
    • Questions from the members of Finance Committee focused on the HR organizational structure and where they were in the “rebuilding” as these contracts are ending. 

Ms. Amos, Director of Human Resources, stated that they are in the process of now looking at their organization structure and currently not sure of the positions needed. Their rebuilding is not done yet and not sure of the # for FTE needed for the HR Department. 
Director Reiter talked of a future plan for a master RFP process where all 3 contracts will be consolidated into one contract. Ms. Amos expressed concern that without this plan, CCH Human Resources will be unable to maintain the recruiting activity needed for the Health System. 

CEO Rocha also noted that CCH’s Stroger Hospital has been named the #1 most racially inclusive hospital in Illinois and #2 most racially inclusive hospital in the nation by the Lown Institute Hospitals Index. Cermak Health Services earned accreditation by the National Commission on Correctional Health Care (NCCHC).

What to Watch for in the Future:
A description of how the plan mentioned by Director Reiter for a master RFP process would work and whether it would address the issue of multiple contracts targeting one initiative.  

Observers: Peg Moster and Susan Avila – Finance Report

Cook County Health (CCH) Board Meeting
August 26, 2022     

Cook County Health CFO Cassara presented the 3-year financial forecast which supports the 2023-2025 Strategic Plan approved earlier this year. It was developed in concert with the proposed FY2023 CCH budget which was also approved at today's meeting.
Accrual basis budgets show a deficit of $41M for 2023; $48M for 2024 and $47M for 2025.  CFO Cassara commented that closing these “deficits will require management interventions”.

Support to the Health System from Cook County totals $228M in 2023 including $80M CCH pension allocation and $148M Cook County tax allocation for health services, correctional and public health departments.

Cook County Health Heart Institute:

• Is a new CCH initiative to develop a comprehensive, academic, world-class, equitable, cardiac care program spanning from prevention to complex heart disease. 
• Radiology and Cardiology disciplines have been collaborating since 2021 on new interventional services including balloon valvuloplasty (of heart valve) and transcatheter aortic valve replacement
• Outpatient access to cardiology subspecialties (Cardiovascular genetics, heart failure, lipid disorders and electrophysiology among others) in suburban locations (Blue Island) Sengstacke at Provident Hospital with other locations being considered.

Monkeypox:

• CEO Rocha, Dr. Welbel, CCH Division Chair, Infection and Hospital Epidemiology, and Dr. Hasbrouck, Director of CC Department Public Health gave a data-intense update on the monkeypox cases in Cook County (800 cases in CC with 45 hospitalizations of which 77 cases and 7 hospitalizations were CCH cases)
• More information about Monkeypox can be found on the CCH website 

Observer - Susan Kern, MD

Cook County Health (CCH) Board of Directors Meeting 
May 27, 2022

During Public Comments, eight nurses and nurse representatives reacted to the Cook County Commissioners 10% pay raise approved by the CC Board earlier in May.  The comments were pointed and the tone angry. For two months nurses have been asking for a $5.00 per hour increase as Retention Compensation for their work and their loyalty over the past two years of the COVID pandemic, noting that the System is hiring contract nurses at much higher pay. They are also unhappy that they must use personal sick pay for personal COVID absences.

Having been discussed at several previous meetings, the proposed 2023-25 Strategic Plan was approved by the board with little comment.  The Theme for the next three years is:  Impact, Change, Equity. Strategic Planning Officer, Andrea Gibson, noted that the data table will now include the years 2019-21 and also stated that Disability Access has been moved to a higher priority based upon public feedback.  With approval, the next steps include developing detailed work plans and integrating them into a three-year budget.  Chair Taylor commended the process and said it is a very good framework to deliver quality care over the next three years.

Committee Reports:

• Finance:  Through March,  the System reported a $1.2 million positive variance to budget partly due to lower than budgeted Surgical and OP volumes and lower than budgeted CountyCare claims expense.  CountyCare showed an operating gain of $10 million.   Chair Reiter reported that Deloitte Consulting has been hired to reduce reliance on sole-source contracts by looking at and recommending better time-line planning; and if needed, a restructure of the procurement department. 
• Managed Care:  As of May 6, CountyCare membership was at 434,021 of which 10.3% or 44,704 use Cook County Health services.  The Plan continues to have the largest membership in Cook County at 32.5%.  Second on the list of six is Blue Cross Blue Shield with 25.7% or 336,328.  Fifty percent of CountyCare members are fully vaccinated.  Recognizing the difficulty of increasing this metric, Director Koetting stressed the importance of continued efforts.  
• Quality & Patient Safety:  62.4% of patients recommend Stroger Hospital against a target rate of 71.1%. Readmission rates for the hospital were at 8.75% in January of 2022 against a 9.93% target.
• Human Resources:   The Department is now keeping metrics on its optimization strategy to improve and accelerate the hiring process.  Its monthly report stated that CCH must hire over 2,000 new employees – yet the current hiring process takes an average of 4-6 months per position.  HR has secured four consulting partners to streamline the HR processes and technology.  One of the partners, Incredible Health, has been hired for immediate nurse recruitment.
• Public Health:  HUD provided a grant for CC Public Health to begin work on 9 housing units in April; and the Epidemiology Unit will launch the CC Health Atlas Website for the public by the end of May.

 
Observer:  Diane Edmundson 

Cook County Health Board (CCH) of Directors Meeting
April 29, 2022

Israel Rocha, CEO and Andrea Gibson, Chief Strategy Officer presented a draft FY23-FY25 Strategic Plan   for Board consideration and input. 

• The timeline for approval is the May Board meeting followed by preparation of a 3 year financial outlook with FY23 budget to be presented at the August Board. 
• In September both the Strategic Plan-informed budget and the 3-year financial outlook will come before the CCH Board for final approval and submitted to the County Board in tandem with the 2023 budget in October.   
• In brief, the draft Strategic Plan was summarized by its shortened but direct Mission Statement, “Establish universal access to the world’s best care and health services for all Cook County residents, regardless of the ability to pay, so all may live their healthiest life;” Vision Statement, “To ensure healthcare as a human right;” and Values Statement “ICARE - Innovation, Compassion, Accountability, Respect, Excellence & Education.” 

The presentation evoked a great deal of input from the Board concerning its lofty goals given the ongoing shortage of staff as well as having heard the same goals in years past.  This was addressed by CEO Rocha who indicated that although it was currently necessary to continue using agency nurses while they continued their ongoing efforts on retention and recruitment outlined in the Strategic Plan.  Further, he referenced an announcement made on April 26 by himself, President Preckwinkle, Commissioners Deer and Lowry, and the County Health Foundation of a $1M Provident Scholarship Fund to support students who are from, and committed to caring for, underserved communities.  The Fund will administer 60 scholarships this summer as follows:

• 30 to Health Professionals including medical and dental students;
• 20 to High School senior students entering a health care program; and
• 10 to students in the Allied Health/Undergraduate Program. 

CEO Rocha announced that the 1 millionth dose of COVID vaccine was administered on April 28th.  It was also reported that the Report Contact Tracing effort was scaling down from 300 staff at its peak to a core of 50 trained tracers while the balance of staff have either left or are being absorbed into other duties.  Beyond the immediate goal of tracing, the team increased relationships within the communities through networking and education which is being sustained and expanded.

Committee Reports

• Human Resources Committee – Due to ongoing use of agency nurses and not keeping pace with hiring, Deloitte Consulting to assist with recruiting efforts.
• Audit and Compliance - The results of the financial audit will be presented at next month’s Board Meeting 
• Finance Committee – Three contracts in excess of $1M for software support, maintenance, enhancements and hardware; for shuttle bus service; and for testing, maintenance and repair of building automation, security and radio transmission.

Item to watch for in the Future:  During his presentation CEO Rocha referenced establishing a “Mental Health Authority” to build out the behavioral and mental health footprint throughout the county.  He was challenged by several of the Commissioners on the term “Authority” and ceded that it might be an office or department as the Board cannot create an authority which implies a taxing body.  

Observed By:  Peg Moster

Cook County Health Strategic Plan Town Hall Meeting #2
March 2, 2022

The meeting opened with a welcome and thanks from Israel Rocha.  He then turned it over to Andrea Gibson. She gave an overview of CCH’s scope and accomplishments. She next explained the SWOT process to be  used to obtain feedback from employees, community, labor,  and the CC Board of Commissioners.  S=strengths W=weaknesses O=opportunities T=threats.

• The first speaker was MCS from PASO, a west suburban action group.  She said the people she dealt with were helpful. Weaknesses noted were waiting time, navigating services, motivating patients to have conversations with healthcare providers and mental health access. She said that the COVID vaccination sites are an opportunity to bring more patients into the system.
• The next speaker BT said that climate change is a serious threat and cited heat issues, blackouts and flooding.
• Next was SK who said that the buildings, structures and advanced technology is a strength but labor discord is a weakness. The increase is charity care and lack of reimbursement is a threat.
• SA said that turning over patients to collection agencies is a weakness and not in line with the County goal of abolishing medical debt. Mr. Rocha explained that an attempt to collect copays must be made for claims covered by insurance and that there is now no copay for Carelink.
• HP asked about community health workers being able to go into the hospital again. Mentioned were the NICU club and lactation experts. Dr Fagan said they have hired a lactation specialist.
• Also mentioned was simplifying the process to enroll in Medicaid.

Observer: Lisa Slankard

Cook County Health Strategic Plan Town Hall Meeting #3
March 3, 2022

The Thursday morning virtual meeting began with an introduction by CEO Israel Rocha followed by Chief Strategy Officer, Andrea Gibson, presenting the initial process for the 2023-25 Strategic Plan which included three town halls (one in Spanish) the week of March 1.  A survey was sent to Stakeholders using the SWOT process of Strengths, Weaknesses, Opportunities, and Threats.  Ms. Gibson stated that no ideas would be presented by CCH at the town hall meetings as the purpose is to gather opinions and suggestions from the Stakeholders and the Public.

General feedback regarding CCH and the Public Health Department included:

• The COVID pandemic has expanded trust in the System and this is the moment to take advantage.
• The greatest emphasis from multiple speakers is the request to expand the CCH's Public Health Department.  I.E., ramp up the comprehensive development of services including maternal and child health.
• Consistent requests also centered on expanded mental health and addiction services.
• Ms. Gibson said that the CCH leadership has gotten the message that it needs to leverage what services have been offered throughout COVID.

Strengths:

1. The System's extraordinary team and its commitment to provide access to all individuals regardless of ability to pay.

      2)  CCH's Public Health Department but it needs more budget and staff.

Opportunities:  

1. Better communication across the System and within every department to make them aware of the resources available.                   

    2)  More collaboration with community based organizations. 
    3)  Create sustainable programs.
    4)  Increase birthing opportunities - for example "free standing birth centers."
    5)  Can long term care be made available?
    6)  Need more health services in the South Suburbs - population not dense but covers a  
          wide area – therefore, it is not easy to get to CCH health care sites.
    7)  Increased emphasis on the fact that "housing is health care".
    8)  Role out a #988 phone number for crisis calls.
    9)  Incorporate "peer support groups" into county services particularly for addition and 
         Mental health.

Weakness/Potential Threats:

1. Social Worker turnover at Stroger - Suggestions:  Hire more workers to lighten workloads and provide more defined career path[s].

    2)  Stroger being a learning institution often leads to a constant change in providers.
    3)  Medicaid application process for immigrants.
    4)  Turnover of nursing staff.   It was stated by a speaker that 50% of the current nursing     
          staff is from outside contractors.
     5)  Length of time needed to fill positions - particularly nursing.  

Observer:  Diane Edmundson

Cook County Health (CCH) Board Meeting
February 25, 2022

The timeline for the FY23-FY25 Strategic Plan introduced 

• In February/March an online survey asks for feedback from all employees/communities. 
• Promotion will occur through emails, community newsletters, and social media. 
• Town Hall meetings with employees, communities (one in Spanish), labor management, and Board of Commissioners are scheduled. 
• CCH provides significant amount of charity care as compared to other Cook County hospitals.  CCH includes eight Primary Care Centers, four Regional Outpatient Centers, a Child & Adolescent Service, two hospitals, Public health and two Correctional Health Services. CCH has administered more than 300,000 Covid tests, initiated Covid mitigation and prevention at Cook County Jail, and administered approx 1 million doses of Covid-19 vaccine. Cook County Dept of Public Health set up contact tracing program for Suburban Cook County.

Finance Committee

• On an accrual accounting basis, CCH ended Dec 2021 with a $15M positive variance to budget and Health Plan shows an operating gain of $8.7M as of December 31, 2021. 
• The nursing dept request to increase the existing contract with Vaya Workforce Solutions, LLC for Contract Management and Nursing Registry services (not to exceed FY$64M) as needed, for the remainder of the contract through 9/24/2023 was approved. 
• Dr B. Peters, Chief Nursing Officer stated in years past the hourly wages for agency nurses was around $20/hour and now the wages are around $200/hour.  She pointed out the need to continue to supplement the CCH staff, especially nursing, due to vacancies and retirements.

Managed Care Committee

• As of February 4, 2022 Total CountyCare membership is 425,981, of which 10.5% are using CCH clinics.  CountyCare’s enrollment has increased 11% over the past 12 months.  As of 2/4/2022 40.62% of vaccine eligible membership are fully vaccinated.  
• Dr Collins, Chief Medical Officer CountyCare, talked about Homelessness programs in her Health Equity Initiatives presentation.  Medical Respite care is acute and post-acute care for homeless who are not ill enough to remain in a hospital but are too ill to recover on the streets.  The Flexible Housing Pool addresses homelessness by connecting people to stable housing along with health services which decreases Emergency Room visits and hospitalizations.

Human Resources Committee

• FY2022 through 1/31/22: HR received 1,545 Requests to Hire:  1,238 positions in progress, and 82 vacancies filled. Also in this time period there were 149 separations due to retirements and resignations.  The big challenge is the retention of CCH’s nursing staff. 
• HR is actively recruiting by working with colleges and universities, marketing in communities and hosting job fairs. 
• Automation plans include adding Salesforce.  A key initiative is to partner with the new Chief Experience Officer.

Quality and Patient Safety Committee

• The new Chief Experience Officer and  the office’s Strategic Plan were introduced. 
• The Plan includes 4 top goals: Patient Satisfaction Goals, implement “C I Care” behaviors (connect, introduce, communicate, ask/anticipate, respond, excellence), workforce wellness programs, and goal orientation for new hires. 
• Some initiatives are wellness lounge, employee events, art murals for group participation, farmers market, hire chaplains, newsletter, Gemba walk (gemba means “actual”) where leaders actually step out of their offices and walk to work stations to connect with staff to gain knowledge of work processes. 
• All the new initiatives are designed to enhance both the patient and employee experience as positive experiences for both create a stronger organization.

Observed by:  Michele Niccolai