CCHHS Board Meeting - January 29, 2016
Patient Satisfaction at Stroger Hospital: After one year of data keeping there has been no improvement as indicated in the latest metrics. Chief Quality Officer Dr. Krishna Das attributed the problem to perceived wait times and cleanliness as key issues. Dr. Das and CEO Dr. Jay Shannon stressed the importance of educating managers to understand the critical link between service quality and patient retention.
Emergency Room Visits: CountyCare 2015 data reveal only a minimal decline in Emergency Room visits from the same period in 2014. County Care was intended to provide a "medical home" for patients to receive care so as to decrease the need for Emergency Room care. Reasons for the minimal decline identified in board discussion included:
CCHHS has a professional, effective board of directors. The 11 board members have carefully developed metrics to measure quality and patient safety, human resources, managed care, and finances; managers now provide these data on a monthly basis. The board will begin benchmarking their data against Kaiser and other major national health care providers. Check out the latest metrics presented to the board.
Observer: Linda Christianson Meeting Length: 3 hours
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